Today is the 28th which means that Christmas is officially over. Those of you who received eShop cards or a new Nintendo console on Christmas day are probably disappointed, as the Nintendo eShop has been more or less down since then. New console owners are unable to download content from the eShop, and are experiencing difficulty with the creation of a new Nintendo Network ID. While the western part of the world eagerly tried to register their new Christmas gifts, Japanese users went online to download Pokemon Bank. This immense increase in data traffic flooded the servers around Christmas evening and forced Nintendo to temporarily take several servers down and postpone the release of Pokemon Bank, in Japan as well as in the western region, to a not yet announced date.
It’s not the first time that a console company is unprepared for a high amount of traffic, and doesn’t really come as a big surprise. As it usually goes, this is not the end of the story. As you read this post, the servers may or may not be online. As of this posting, 3DS eShop access has been turned off, and access to the eShop on other consoles has been sporadic at best.
Nintendo decided to spread out the traffic by giving different regions different times during which the servers can be accessed. If you are from Europe you have access between 10 am and 10 pm GTM +1. The American server will be offline between 4 pm and 4 am ET. You should be able to check on the online status of Nintendo’s servers on their website.
This is not really a solution to the problem, and whatever the cause of these problems is, it causes trouble for new Nintendo system owners as well as for those who just want to use the eShop to purchase games or redeem download codes. While we are pondering when everything will return back to how it used to be, it seems that Nintendo is trying their very own approach to the problem: they are looking for an IT architect. Maybe this is how they intend to fix their issues entirely?
For up-to-date coverage and status updates, keep an eye on Nintendo’s Twitter for official announcements, and hang in there!
Update: Nintendo had the following to say about the outages on their Facebook:
“Thank you very much for your patience while we perform maintenance on the Nintendo eShop and Nintendo Network. We sincerely appreciate your ongoing support. We wanted to share some details on what is causing this downtime, and update you on the current outage in service.
The initial outage was primarily caused by a one-time surge in demand over the recent holidays, compounded by the following:
1) An influx of new Nintendo Network accounts being created and accessing the Nintendo eShop.
2) Existing Nintendo 3DS account information being moved to new Nintendo Network accounts.
We are continuing to adjust our network to meet the needs of all our services and applications. To ensure our global audience has an expected level of consistency in service, we took the Nintendo eShop on Nintendo 3DS offline. We expect to have it back online no later than 4 a.m. ET on Dec. 29, but may have to perform more maintenance in the future.
We truly apologize for the inconsistencies in our online services. We are working hard around the clock to fully restore these functions, and will continue to keep you updated on our progress.”